Question 1

What's the difference between Silver and Gold packages?

Accepted Answer

Our Silver packages provide essential cleaning and maintenance, while Gold packages include premium services like steam cleaning, shampooing, leather conditioning, and come with a 100% money-back satisfaction guarantee. Gold packages deliver a complete transformation of your vehicle's interior. For most Calgary drivers who want a thorough refresh, the Gold package is the recommended choice.

Question 2

What's included in a complete detail?

Accepted Answer

Our Complete packages combine full interior and exterior services at bundled savings. Complete Silver includes Interior Silver and Exterior Gold, while Complete Gold adds steam cleaning, shampooing, leather conditioning, and 25% off all add-ons. Both packages cover full vacuum, interior wipe-down, vent blow-out, hand wash, wax, and tire shine. The complete package is the most popular choice for Calgary drivers wanting a full vehicle transformation.

Question 3

Do you offer ceramic coating?

Accepted Answer

Yes! We offer professional ceramic coating in 1-month, 3-month, and 1-year protection levels. Ceramic coating provides UV protection, a hydrophobic finish that repels Calgary road salt, chemical resistance, and enhanced gloss. Our 3-month and 1-year packages include a FREE clay-bar treatment. Ceramic coating is especially valuable in Calgary given the city's road salt, UV intensity, and temperature extremes.

Question 4

Do you require a deposit?

Accepted Answer

No deposit is required to book your appointment with Calgary DetailPro. Payment is only collected after the service is completed to your full satisfaction. We accept all major credit cards, debit, e-transfer, and cash. This no-deposit policy reflects our confidence in our work and our commitment to customer satisfaction.

Question 5

What areas do you serve?

Accepted Answer

We serve all of Calgary — Downtown, NW, NE, SW, SE — and surrounding communities including Airdrie, Cochrane, Chestermere, and Okotoks. Mobile service is included in all package prices at no extra charge. Contact us to confirm availability in your specific area.

Question 6

How long does a detail take?

Accepted Answer

Interior Classic takes approximately 1–2 hours, Interior Luxury 2–3 hours, Exterior Premium 1–2 hours, and Complete packages 3–5 hours depending on vehicle size and condition. SUVs and trucks take longer than compact cars. We provide a time estimate when you book, and you don't need to be present for the entire duration.

Question 7

Are you insured?

Accepted Answer

Yes. Calgary DetailPro carries $2 million in liability insurance coverage. We are fully insured and bonded, giving you complete peace of mind that your vehicle is protected throughout the detailing process. We also document any pre-existing damage before starting work.

Question 8

Do you need access to water and electricity?

Accepted Answer

For most services, access to a water tap and standard electrical outlet helps us deliver the best results. However, our mobile units carry water tanks and generators for locations without access to utilities. Just let us know your situation when booking and we'll plan accordingly.

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